Business process automation example
Automating a multi-step admin process that previously relied on manual email handoffs.
The challenge
A routine internal request process depended on a chain of manual emails and spreadsheet updates between departments, which regularly caused delays and things falling through the cracks.
The solution
The handoffs were mapped end-to-end and rebuilt as an automated workflow, with automatic notifications and status tracking replacing the manual email chain.
The outcome
Removed several manual handoff steps and reduced processing time from days to hours.
What I learned
Mapping the process on paper first — before touching any tools — made it obvious which steps were genuinely necessary and which ones only existed because no one had questioned them.
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